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HAVE YOU BEEN IN AN ACCIDENT?
If your vehicle is towed to our storage facility after being involved an accident:
If you are using your insurance company:
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Contact your insurance company's claims team
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Set up your auto accident claim
If you are not at fault for the accident:
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Obtain a copy of the police report from the police agency that handled the accident call (Contact the records division to obtain report)
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Once you obtain the police report, the responsible party's insurance will be listed on the police report under unit 1
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Locate the insurance company listed on the reports claims phone number (Simply google xyz insurance company claims phone number)
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Give the insurance company a call and set up a claim
*If you have any questions with this process feel free to give us a call and we would be happy to help. You can also reach out to your local insurance agent and they should help walk you through the process of setting up a liability claim.
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Once you set up a claim:
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Your insurance company will normally send an adjuster to our storage facility to write an estimate on the damage to your vehicle
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If the vehicle is repairable you'll need to pick a body shop for the repairs to be completed
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If your vehicle is deemed a total loss by the insurance company you'll need to come to our storage facility and clean your personal belongings out of your vehicle
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Once you have retried your personal belongings from your vehicle and your satisfied with the evaluation of your vehicle. Give us a call, stop in, or fill out the vehicle release form below to release your vehicle for pick up by your insurance company. (either to a body shop or the auction if your vehicle is totaled)
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Hours to retrieve personal property:
Monday-Friday 9AM-12PM 1PM-5PM
Saturday: 9AM-12PM
Sunday: (By appointment only)
*To schedule a Sunday appointment click here. Or go to scheduling and fill out the form.
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