Guidance For Handling Your Vehicle Post-Accident
If your vehicle has been towed to our storage facility due to an accident, please follow these steps based on your situation:
If you are at fault for the accident or it was a single vehicle accident, you must file a claim through your vehicle insurance policy
(You must have collision coverage for your policy to cover your vehicle in an at fault or single vehicle accident)
Step 1. Contact Your Insurance Company: Reach out to your insurance company's claims department to initiate an auto accident claim.
After Setting Up Your Claim:
Step 2. Insurance Assessment: An adjuster from your insurance company will visit our facility to evaluate the damage to your vehicle.
Step 3. Based On Your Vehicle's Assessment:
Repairable Vehicles: If your vehicle is repairable, select a body shop for the repairs.
Total Loss Vehicles: If deemed a total loss, please visit our storage facility to remove your personal belongings from your vehicle.
Step 4. Once you've removed your personal items and are satisfied with the vehicle's assessment:
Vehicle Release: Contact us by phone, visit us in person, or complete the vehicle release form on our website to authorize your vehicle's release to XYZ insurance company—either for repairs at a chosen body shop or to a salvage auto auction if the vehicle is deemed a total loss.
Personal Property Retrieval Hours:
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Monday-Friday: 9:00-5:00PM
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Saturday: 9:00-12:00 PM
If you were involved in an accident that was not your fault:
If You Are Not At Fault:
Step 1. Obtain a copy of the Police Report: Obtain a copy of the police report from the police department involved in your accident call. This is typically available through their records division. Most Police reports can also be found on the web at: https://ohtrafficdata.dps.ohio.gov/CrashRetrieval
Identify the Responsible Party's Insurance: The police report will list the at-fault party's insurance under "Unit 1".
Step 2. Initiate a Claim: Search for the claims contact number of the insurance listed on the report (e.g., "XYZ Insurance company claims phone number"). Then, call to set up a claim with the at fault party's insurance.
Step 3. After Setting Up Your Claim:
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Insurance Assessment: An adjuster from your insurance company will visit our facility to evaluate the damage to your vehicle.
-
Repairable Vehicles: If your vehicle is repairable, select a body shop for the repairs.
-
Total Loss Vehicles: If deemed a total loss, please visit our storage facility to remove your personal belongings from the vehicle.
Once you've removed your personal items and are satisfied with the vehicle's assessment:
-
Vehicle Release: Contact us by phone, visit us in person, or complete the vehicle release form on our website to authorize your vehicle's release to XYZ insurance company—either for repairs at a chosen body shop or to Copart or IAA auto auction if the vehicle is a total loss.
Personal Property Retrieval Hours:
-
Monday-Friday: 9:00-5:00PM
-
Saturday: 9:00-12:00 PM
We're here to support you through this process and make it as smooth as possible.